J A C K S O N

JACKSON LOURDUSAMY

Cloud Operations Engineer

Driving automation and infrastructure optimization with AWS, Terraform, and Python

Explore My Work Contact Me

About Me

Cloud Operations Engineer with expertise in AWS, Terraform, and Python, driving automation and infrastructure optimization. Proven ability to lead projects, enhance system efficiency, and strengthen compliance.

Skilled in managing cloud infrastructure, improving performance, and ensuring security while fostering team collaboration and delivering impactful results.

Bengaluru, IN
+91 8861288866
mailforjackson@gmail.com
linkedin.com/in/jackson-lourdusamy

Core Competencies

Cloud Platforms

  • AWS
  • OCI
  • GCP

Services

  • IAM, SSO, S3, Route53
  • API Gateway, Lambda
  • Cloudfront, VPC, EC2, DDB
  • Cloudtrail, Cloudformation

Infrastructure as Code

  • Terraform

CI/CD & Version Control

  • GitLab
  • Jenkins

Scripting & Automation

  • Python
  • Shell Scripting

Monitoring Tools

  • CloudWatch
  • Nagios
  • Grafana

Containerization

  • Kubernetes

Other Tools

  • PagerDuty
  • Jira Integration

Career Journey

September 2022 - Present

Cloud Operations Engineer

Zoom Video Communications

Self-Service Tools for AWS and Jira

Developed user-friendly tools to automate the integration of AWS services with Jira, accelerating project delivery, and minimizing manual errors.

Terraform Automation

Created a tool to automate the migration of SSO permission sets to Terraform, enhancing compliance, and reducing manual effort.

Jenkins Pipeline

Automated the addition of Route 53 records using a Jenkins pipeline, improving DNS management efficiency, and reducing errors.

AWS Account Inventory Automation

Automated the retrieval and management of AWS account information, centralizing data in DynamoDB, and streamlining reporting processes.

PagerDuty Automation

Designed a solution to send daily on-call alerts, increasing incident response capabilities, and operational efficiency.

March 2022 - September 2022

Sr. Cloud Operations Engineer

Cisco

AWS EMR Support

Administration, configuration, troubleshooting, and monitoring; releases and deployments in GitLab.

Airflow & EMR Monitoring

Monitor Airflow DAGs and application jobs in the EMR console.

EKS Upgrade

Upgrade EKS using Terraform, and run pipelines in GitLab.

RDS & Kubernetes Monitoring

Monitor RDS, customer databases, and CloudWatch alerts for high storage and maximum connections. Monitor Kubernetes clusters, nodes, deployments, and pods.

March 2019 - March 2022

Sr. ProdOps Engineer

Zapr Media Labs

LDAP Automation

Developed an internal tool using Python, Ansible, Jenkins, and Lambda to grant and revoke sudo access to LDAP users automatically.

AWS & Cost Optimization

System administration, configuration, troubleshooting, and monitoring. Design, deploy, and maintain automated cost optimization solutions for AWS resources.

Monitoring Systems & Infrastructure

Build centralized monitoring with Nagios and Grafana. Automate infrastructure and deployments using Python, Ansible, and Jenkins.

March 2016 - March 2019

Linux Administrator

DXC Technology

Linux & AWS Management

Resolve file system, NTP, and access issues on Red Hat and Ubuntu. Manage AWS users and access levels. Monitor billing and optimize costs.

January 2015 - March 2016

Linux Administrator

Cisco

VM & Server Management

Create, modify, and install OS on VMs, and troubleshoot issues. Migrate and re-image servers with user-provided OVAs.

January 2014 - December 2014

System Administrator

Accenture

Monitoring & Support

Responsible for operations and monitoring alerts using SolarWinds and other in-house tools. Assign tickets via the GCC tool, and progress tasks to Level 1 support.

Key Projects & Accomplishments

AWS-Jira Integration

Reduced project delivery times by automating integration processes.

DNS Automation

Streamlined DNS management with Jenkins, reducing manual errors.

Incident Management

Boosted operational efficiency by automating on-call alerts with PagerDuty.

Cost Optimization

Deployed Python and CloudWatch to transition AWS on-demand instances to spot instances.

LDAP Automation

Created internal tools for automated sudo access management using Python and Jenkins.

LinkedIn Recommendations

"Jackson and I have worked together for more than two years now on the CloudOps team at Zoom. He is an exceptionally hard worker, is dependable, patient, humble, quick to learn new things, and a true team player. He is always willing to help when anyone on the team needs it and is so easy to work with. He is a natural leader and is not afraid to step up and take on more responsibility. He was the first person hired on our India team and he went from being a one man operation to training new hires and then acting as a technical lead. He's incredibly reliable - his work is always top-notch and delivered promptly. You never have to worry about quality or deadlines with him. Its very obvious that he takes pride in his work and strives for it to be the best that it can be. His technical knowledge is outstanding and he has led a major automation project that enhanced our ability to provide support to other teams. There have been many times when I was stuck on something and I knew Jackson had the knowledge and willingness to help. Jackson has consistently proven to be an exceptional team member. His contributions and dedication make him an invaluable asset to any organization."
Sydney Scoffield
Cloud Operations Engineer at Zoom
"That's commendable how you took Active Directory challenge. Jackson, the perfect example of hard work and a man who takes challenges and goes to any extent to finish them off. Never undermine himrself in asking doubts and always available to help. Sincere knowledge in technology and dedication towards work makes you perfect person to work with. Keep that up!"
Rahul Maheshwari
Founder - LinuxSocials(Hiring) | Ex-SDE-2@Adobe, Ex-Google

Mission & Vision

Mission

To leverage cloud technologies and automation to create resilient, scalable, and efficient infrastructure solutions that empower organizations to focus on their core business objectives.

Vision

To be at the forefront of cloud infrastructure innovation, continuously evolving my skills to meet the demands of rapidly changing technology landscapes while mentoring the next generation of cloud engineers.